Shipping policy

SHIPPING POLICY

QYMELLE currently delivers across the United Arab Emirates.

Delivery Fee
A flat delivery fee of AED 35 applies to all orders within the UAE.

Delivery Time
Orders are typically delivered within 3–5 business days after the order has been confirmed. Delivery times are estimates and may vary during public holidays, promotional periods, or due to circumstances beyond our reasonable control.

Order Processing
Once your order has been confirmed, it will be carefully prepared and dispatched to the delivery address provided at checkout.

Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number. QYMELLE cannot be responsible for delays or unsuccessful delivery resulting from incorrect or incomplete information provided by the customer.

Delayed, Lost or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact QYMELLE Customer Care as soon as possible. We will assist you and, where appropriate, coordinate with our delivery partner to resolve the matter.

Returns
Returns are subject to our separate Return & Refund Policy. Please review the Return & Refund Policy for eligibility requirements and applicable return timeframes.

QYMELLE reserves the right to update this Shipping Policy from time to time.